Best rate guarantee
terms & conditions

The EDEN AU LAC guarantees the lowest room rates for bookings available to public over the internet. Complaints are valid if they satisfy all of the terms and conditions herein and are submitted in compliance with the claims processing procedure set forth below.

The EDEN AU LAC guarantees you for bookings on our website www.edenaulac.ch, by phone or directly at the Hotel the lowest available room rate. We stand for our guarantee. If you find a lower room rate on a non EDEN AU LAC website we will honour the competing rate along with an additional discount of 20% on this rate. For a claim to be valid it must satisfy all of the terms and conditions of the best rate guarantee and needs to be submitted in writing by email. Claims have to be submitted at least 24 hours before standard check in time of the hotel and within 24 hours after the reservation on our hotel website, by phone or directly at the Hotel.

Reservation

You have to find a lower public room rate within 24 hours after your booking on our channel on a non EDEN AU LAC website for the same booking. Same booking means: Same room type, same hotel, same date and same length of stay, same amount of guests, same cancelation conditions and same prepayment conditions.

Additional Charges

The best rate guarantee does not apply to taxes, gratuities or any other fees and charges. 

Excluded

  • Unpublished room rates which are not available to the public, like corporate rates, tour operator rates, group rates or travel agent rates.
  • Reduced rates only available to members of defined groups like Collection Club Members, loyalty programmes, members of the government and government employees as well as promotional rates.
  • Packaged rates including additional services like flight, train, car rental, excursions, entertainment or additional meals.
  • Package or group rates extending the length of stay.
  • Rates on auction websites.
  • Rates available from any opaque provider, that prevents the buyer from obtaining information about the Hotel until the buyer has guaranteed the payment.
  • Rates to be paid in advance including a hotel voucher. 

Different  Currencies

Rate differences due to different exchange rates used by the two rate providers or rounding are excluded from the guarantee.

Different Eden au Lac rates

In case of different rates on the EDEN AU LAC channels (website, phone ore directly at the Hotel) for the same room type and same date you have to have a booking at the lowest rate.

Claims Processing

  1. Instruction for the best rate guarantee claim including all needed information as well as the email address you find on Best rate guarantee
  2. The claim will be checked within 24 hours and you will be informed if your claim is accepted.
  3. After the validation of the claim you will receive an email. The new rate as well as the 20% reduction will be automatically charged at the Hotel. In case of prepayment we will reimburse the difference.

Additional Terms

The Eden au Lac may at any time and without prior notice terminate, supplement or amend the best rate guarantee program.

Place of justification

Any disputes arising out of the best rate guarantee or out of this terms and conditions are handled individually and under the law of Switzerland and the canton of Zürich.

The Eden au Lac may at any time and without prior notice terminate, supplement or amend the best rate guarantee program.