General Terms & Conditions
1. Conditions of contract
In all matters relating to the conditions of contract, the Swiss Code of Obligations shall apply. A reservation shall be considered as definite upon receipt of a deposit or credit card guarantee. We reserve the right to debit any cancellation charges direct from the credit card. For guests resident in Switzerland, a reservation shall also be considered as definite upon receipt of a written confirmation (E-Mail, telefax, letter).
2. Prices / Methods of payment
The agreed prices are those stated in the contract in question or in the corresponding Price List(s). Prices are given in Swiss francs (CHF) and include service and VAT. Unless otherwise agreed, breakfast and other meals are not included in the room price. We accept the following credit cards and methods of payment – American Express, Diners Club, Mastercard, Visa, JCB, Maestro and cash.
Our bank details are as follows:
Credit Suisse AG
IBAN: CH68 0483 5238 5561 4100 0
3. Conditions of cancellation
Arrival and departure times
Guest rooms are available from 14 hrs on the day of arrival and until 12 hrs on the day of departure. In the event of earlier arrivals and/or later departures, special arrangements should be made with the hotel in advance. In order to guarantee an early check-in, the room should be booked already one night earlier. Should the room remain occupied on the day of departure beyond 12 hrs without prior agreement, the hotel reserves the right to invoice the guest for 50% of the room price (up to 18 hrs,) or for 100% of the room price (after 18 hrs).
Conditions of cancellation
Unless otherwise agreed, a room reservation for 1 to 4 nights may be cancelled by the guest free of charge until 18 hrs (hotel's local time) on the day prior to the scheduled arrival. Reservations for 5 to 8 nights may be cancelled until 4 days prior to arrival and reservations for 9 or more nights may be cancelled until 8 days prior to arrival without cancellation penalty. In the event of later cancellations than the above mentioned terms, no-shows or earlier than scheduled departures, the hotel will invoice the guest for at least 50% of the cancelled services, however in any case for at least 1 room night.
Please note, that during High Season, Peak Periods and Festivals the conditions of cancellation may vary from the above mentioned terms.
Should the guest not fulfil his or her contractual obligations (late cancellation, no-show, late arrival, early departure), he or she shall be held liable – in accordance with the Swiss Code of Obligations (OR 97ff / OR 264) – for any loss or damage suffered by the hotel.
The hotel takes the right to invoice any wilful damage on or misappropriation of hotel inventory.
The EDEN AU LAC has its own parking spaces at the hotel courtyard. The guest may park his car against a charge of CHF 35 per vehicle and night. Please note, that the hotel cannot be held liable for any damage which may be caused during the time the vehicle is parked on the hotel's parking spaces.
Dogs are welcome but shall not be permitted in the fine dining Restaurant EDEN. The rate for pets is CHF 45 per night (excluding food) to cover special cleaning costs. We reserve the right to invoice guests for any damage caused by pets.
6. City Tax
An additional city tax of CHF 2.50 is charged per person and night.
7. Hotel liability
For property and possessions brought to the hotel by the guest, the hotel shall assume liability insofar as Swiss law applies. The hotel can accept absolutely no liability in the event of carelessness or negligence by the guest. Should the guest suffer any loss or damage or not be satisfied with the services provided by the hotel, he or she must inform the hotel immediately. Failure to do so will preclude the guest from any right to legal recourse. In the event of the hotel not providing the guest with the room reserved, the hotel shall be liable for any proven damage or loss suffered by the guest. Should the hotel not be able to provide the guest on his or her arrival with the category of room reserved, the hotel shall organize alternative accommodation of similar standard in another hotel and assume liability for any additional costs incurred by the guest (such as transport, accommodation, etc.) which exceed the originally-agreed price. Any claims against the hotel shall, in principle, lapse six months after the guest's effective day of departure – unless legal requirements permit a longer period of limitation.
8. Concluding clause
Amendments to the contract or reservation confirmation should always be made whenever possible in writing. Unilateral amendments shall not be valid. By signing the contract or reservation confirmation – or by confirming unilaterally a booking – the guest indicates his or her full acceptance of these General Conditions of Business. In cases this General Conditions of Business do not declare any rules, the Swiss Code of Obligations will apply. The contract shall be subject to Swiss law exclusively. The sole place of jurisdiction shall be Zurich, Switzerland.