General Terms and Conditions of Business

1. Conditions of contract

In all matters relating to the conditions of contract, the Swiss Code of Obligations shall apply. A reservation shall be considered as definite upon receipt of a deposit or credit card guarantee. We reserve the right to debit any cancellation charges  direct from the credit card. For guests resident in Switzerland, a reservation shall also be considered as definite upon receipt of a written confirmation (E-Mail, telefax, letter).

2. Prices / Methods of payment

The agreed prices are those stated in the contract in question or in the  corresponding Price List(s). Prices are given in Swiss francs (CHF) and include service and VAT. Unless otherwise agreed, breakfast and other meals are not included in the room price. We accept the following credit cards and methods of payment – American Express, Diners Club, Mastercard, Visa, JCB, Union Pay, Maestro and cash. Our bank details are as follows:

Account No. 1100-0940.315
Clearing No. 700
Zürcher Kantonalbank
8010 Zürich
PC: 80-151-4
IBAN: CH88 0070 0110 0009 40315
Swift Code: ZKBKCHZZ80A

3. Check-in / Check-out

Guest rooms are available from 14 hrs on the day of arrival and until 12 hrs on the day of departure. In the event of earlier arrivals and/or later departures, special  arrangements should be made with the hotel in advance. Should the room remain occupied on the day of departure beyond 12 hrs without prior agreement, the   hotel reserves the right to invoice the guest for 50% of the room price (up to 18  hrs,) or for 100% of the room price (after 18 hrs).

4. Cancellations

Unless otherwise agreed, a room reservation may be cancelled by the guest free of charge until 18 hrs (hotel‘s local time) on the day prior to his or her scheduled arrival. In the event of later cancellations, no-shows or earlier than scheduled  departures, the hotel will invoice for the originally scheduled duration (minimum 1 room night). Unexpected earlier departures will be charged with 1 additional room night, unless the hotel receives notice until 18 hrs the day before the actual  departure date. Should the guest not fulfil his or her contractual obligations (late cancellation, no-show, late arrival, early departure), he or she shall be held liable – in accordance with the Swiss Code of Obligations (OR 97ff / OR 264) – for any loss or damage suffered by the hotel.

5. Room amenities

Our rooms are equipped with bath and/or shower, radio, TV, phone, WIFI, safe, and minibar; some rooms with air conditioning.

6. Parking

The EDEN AU LAC has its own parking spaces at the hotel courtyard. The guest may park his car against a charge of CHF 25.– per vehicle and night. Please note, that the hotel cannot be held liable for any damage which may be caused during the time the vehicle is parked on the hotel‘s parking spaces.

7. Pets

Dogs are welcome but shall not be permitted in the fine dining Restaurant «EDEN». The rate for pets is CHF 45.– per night (excluding food) to cover special cleaning costs. We reserve the right to invoice guests for any damage caused by pets.

8. City Tax

An additional city tax of CHF 2.50 is charged per person and night.

9. Hotel liability

For property and possessions brought to the hotel by the guest, the hotel shall assume liability insofar as Swiss law applies. The hotel can accept absolutely no liability in the event of carelessness or negligence by the guest. Should the guest suffer any loss or damage or not be satisfied with the services provided by the hotel, he or she must inform the hotel immediately. Failure to do so will preclude the guest from any right to legal recourse. In the event of the hotel not providing the guest with the room reserved, the hotel shall be liable for any proven damage or loss suffered by the guest. Should the hotel not be able to provide the guest on his or her arrival with the category of room reserved, the hotel shall organize alternative accommodation of similar standard in another hotel and assume liability for any additional costs incurred by the guest (such as transport, accommodation, etc.) which exceed the originally-agreed price. Any claims against the hotel shall, in principle, lapse six months after the guest‘s effective day of departure – unless legal requirements permit a longer period of limitation.

10. Concluding clause

Amendments to the contract or reservation confirmation should always be made whenever possible in writing. Unilateral amendments shall not be valid. By signing the contract or reservation confirmation – or by confirming unilaterally a booking – the guest indicates his or her full acceptance of these General Conditions of Business. In cases this General Conditions of Business do not declare any rules, the Swiss Code of Obligations will apply. The contract shall be subject to Swiss law exclusively. The sole place of jurisdiction shall be Zurich, Switzerland.