Best rate guarantee

The Hotel EDEN AU LAC guarantees you the best available guest room rates, booked through one of our own channels (EDEN AU LAC website, by phone or directly at the Hotel). If you find a lower room rate on a non EDEN AU LAC website we will honour the competing rate along with an additional discount of 20%. For a claim to be valid, it must satisfy all of the terms and conditions of the best rate guarantee terms and conditions.

Please send an e-mail with the following details to

  • First- and last name of the guest
  • E-mail adress and telephone number
  • Eden au Lac reservation-number
  • Date of arrival
  • Date of departure
  • Confirmed price at the hotel EDEN AU LAC
  • Currency of the confirmed price
  • Website on which you found the more favourable price (exact URL)
  • Screen shot of the website with the more favourable price
  • More favourable price
  • Currency of the more favourable price
  • Special conditions relating to payment and restrictions (for example 100% advanced payment, non refundable)